Embedded Files
Need some help?
This portal is our shared workspace. You can submit requests, track progress, review weekly updates, and access deliverables in one place. If something is urgent within 24 hours, please submit the request form and message me via our urgent channel.
This portal is our shared workspace. You can submit requests, track progress, review weekly updates, and access deliverables in one place. If something is urgent within 24 hours, please submit the request form and message me via our urgent channel.
Submit
Submit tasks through the Request Form so nothing gets missed and every task has context, priority, and a deadline.
Submit tasks through the Request Form so nothing gets missed and every task has context, priority, and a deadline.
Track
Track status, blockers, and approvals in the Task Board. I’ll keep updates there and in the weekly report.
Review
Weekly reports summarize progress, pending approvals, and next priorities. Deliverables are stored in Files & Deliverables.
Communication & Response Times
Communication
Standard Response Time:
Working Hours:
Acknowledgment: within 4 business hours
Full response / action: within 1 business day (24 business hours)
Outside Working Hours:
Reply by the next business day.
Urgent Response Time:
During working hours:
Acknowledgment: within 15–30 minutes
First action/triage update: within 1–2 hours
Outside working hours (only if you offer after-hours coverage):
Acknowledgment: within 1–2 hours
If no after-hours coverage: acknowledge at the start of the next business day, and set expectations clearly.
What counts as urgent
Same-day calendar changes
Travel disruptions
Time-sensitive approvals that affect deadlines
Executive meeting conflicts within 24 hours
Working Hours & Timezone
Availability
Local Time Zone: Asia/Manila (GMT +8)
Working Days: Monday to Friday
Working Hours: 10:00 AM - 12:00 PM Rome Time
Client Time Zone: Europe/Rome — Central European Time (CET, UTC+1)
Non-Working Days: Saturday & Sunday
Key Links
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